Discretionary discount voucher or refund if you are unhappy with our service for any reason. You must cite reasons for your displeasure which would be reviewed by a member of our team. Final decision is at the absolute discretion of management.
For the sake of clarity, discounts are calculated based on the value of the order the discount was given on, and not the value of the future project it may be applied to.
* Discounts would not be refunded in cash, but would be placed on your account against any current or future projects. Only one discount voucher can be derived from each order. Only one discount may be applied to each order.
**Refunds may be paid back in cash to your bank, credit card or PayPal account.
*** Some degrees and universities have a higher cut off mark. i.e. 50 instead of 40. In order to refund for a fail over 40, you would be required to provide proof that a grade between 40 - 50 is considered a fail at your university.
**** Full refunds are only granted if you do not explicitly grant us the deadline extension.